Privacy Policy

Introduction

This Privacy Policy describes how Rinse & Relay (“we,” “us,” or “our”) handles information when you visit our website, contact us, or ask about our car wash services. It applies to information collected through the website and to details you choose to share with us by email, telephone, or in person in connection with an enquiry.

We aim to collect only information that is reasonably useful for communicating with visitors and arranging or discussing services. This document explains the types of information that may come to us, how we may use it, and the choices available to you. Please read it together with any notice shown when you use a particular form or service.

By using this website, you acknowledge that information may be handled as described here. If you do not agree with this policy, please do not submit personal information through the website. We may revise the policy as our practices or applicable requirements change; the version published on this page will be the current version.

Data Collection

When you send a message, we may receive the information you provide, such as your name, email address, phone number, the service you are interested in, and the contents of your message. You can also contact us directly using the telephone number or email address shown on this site. In those conversations, we may retain details needed to understand and respond to your request.

Some technical information may be recorded automatically by the website or its hosting provider. Depending on how the site is accessed, this may include an internet protocol address, browser type, device information, pages requested, and the time of a visit. Such technical records can help with site operation, security, troubleshooting, and understanding general usage.

We do not ask visitors to provide sensitive personal information through our general contact form. Please avoid including financial account details, government identification numbers, health information, or other sensitive data in a message unless we have specifically requested it through an appropriate channel.

How We Use Data

We use contact details and message content to respond to questions, discuss availability, provide information about car wash services, and follow up on a request you have made. If you ask us to arrange or discuss a visit, we may use your information to coordinate that conversation and clarify the service your vehicle may need.

Technical and usage information may be used to keep the website available, protect it from misuse, identify errors, and improve how its pages work. We may also use information where reasonably necessary to maintain records, meet legal obligations, or establish, exercise, or defend legal claims.

We do not use information from a contact enquiry to send unrelated promotional messages without an appropriate basis. Where a message includes a request that requires a reply, we use the supplied contact method for that response. You may ask us to stop further non-essential communications at any time.

Cookies

This website may use cookies or similar browser storage to remember a preference, support basic functionality, or understand general website activity. A cookie is a small data file stored by your browser. The website may also use local storage to remember your choice about the cookie notice so that it does not need to be displayed on every visit.

You can adjust your browser settings to block or remove cookies and can clear locally stored website data from your device. Some parts of a site may not behave as intended if storage is disabled. Choosing to decline the cookie notice records that choice in browser storage; it does not mean that your browser has blocked every technical cookie or storage item.

Third Parties

We may rely on service providers that help host, maintain, secure, or operate the website and support our communications. Those providers may process limited information on our behalf as needed to perform their services. We expect such processing to be limited to the relevant purpose and subject to appropriate safeguards where applicable.

Some site features, including embedded maps or links to external websites, may be provided by third parties. If you use those features, the third party may receive technical information from your browser and handle it under its own terms and privacy practices. We do not control external services, and we encourage you to review their policies before sharing information or interacting with their content.

Your Rights

Depending on where you live and the laws that apply, you may have rights to request access to personal information we hold about you, ask that inaccurate information be corrected, request deletion, or object to or limit certain uses. You may also have the right to withdraw consent where processing is based on consent. These rights are subject to applicable exceptions and verification requirements.

To make a request, contact us using the details below and describe the information or request clearly. We may need to confirm your identity before responding, and we will handle requests within the time required by applicable law. If we cannot fulfill a request, we will explain the reason where we are permitted to do so.

You can also control certain data collection through your browser settings, including cookie preferences, and choose not to provide optional information in a form. Information needed to answer your enquiry may be necessary for us to provide a meaningful response. You may contact the relevant privacy regulator if you believe your rights have not been respected.

Contact Us

For questions about this Privacy Policy or a request concerning your information, contact Rinse & Relay at hello@konscrub.buzz or call +1 (503) 555-0148. You can also write to us at 1842 SE Belmont Street, Portland, OR 97214, United States. Please include enough detail for us to understand your request, but do not send sensitive information unless it is necessary and requested.

This page does not constitute legal advice.